Customer Experience, Service & Success

Pivotree Expands Customer Experience Offerings

As a high-level SAP Partner, Pivotree is qualified to deliver projects for all five pillars of the SAP CX suite, further enabling brands to implement Frictionless Commerce initiatives
customer service experience

Pivotree Inc. (TSXV: PVT) (“Pivotree” or the “Company“), a leading provider of Frictionless Commerce solutions, today announced it has achieved SAP Gold Status. In addition to being recognized as a high-level SAP partner, Pivotree is qualified to deliver projects for all five pillars of the SAP CX suite in the United States, enhancing the company’s capabilities to implement Frictionless Commerce projects for businesses deploying enterprise-level technology from SAP.

“Today’s announcement puts Pivotree in an exclusive position in the global SAP partner community,” said James Urbati, GM of Commerce at Pivotree. “Our Gold status illustrates to relevant SAP stakeholders — including large global brands, leading SAP talent, and members of our SAP channel partners — that Pivotree performs at a high level across our entire business and is a leader in delivering SAP CX-based solutions.”

SAP is a leading provider of enterprise technology solutions, and its CX (Customer Experience) suite helps companies understand their customers and engage them with hyper-personalized experiences.

The ability to design, build, and manage all five pillars of the SAP CX suite supports Pivotree’s mission to deliver truly Frictionless Commerce experiences across all touchpoints, including Commerce, Marketing, Sales, and Service. Using the final pillar, Customer Data Cloud (CDC), Pivotree provides a single source of truth for customer data, eliminating the potential for friction at any point in the value chain.

“Pivotree has partnered closely with SAP since 2013, and their continued innovation in eCommerce customer experiences aligns with our mission to advance a world of Frictionless Commerce,” said Greg Wong, CRO at Pivotree. “With the addition of the Sales and Service pillars, we can deliver a true end-to-end SAP CX technology strategy, as well as implement these platforms individually and integrate them with other technology solutions. Pivotree is one of a select number of SAP partners with this capability, and now one of the few to achieve Gold status.”

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