Retail, Proximity & IoT Marketing

Radial Recognized as Leading Vendor in Order Management Market

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Radial, a bpost group company, the leader in ecommerce solutions, announced it has been ranked by global research and advisory firm IHL Group amongst the 2021 leaders in its recently released “The Order Management Market Research Study.” The Order Management Market Research Study provides competitive analysis and a ranking of the leading vendors in the space. Radial received strong ratings and positioning in the key areas of innovation, market strength and market share.

According to IHL’s findings, the worldwide order management system (OMS) software market will grow 96% from $926.2 million in 2020 to $1.81 billion in 2025. Global retail enterprises increasingly recognize that the foundation for a successful unified commerce strategy is a highly capable and configurable order management system. The last 18 months, more than any in the history of OMS, has highlighted the need for broad and robust OMS functionality. For quite a few retailers, OMS was and will continue to be the lifeline between business success or failure.

Due to the rising complexity of customer order operations, IHL states that the robustness of the shipping optimization engine in an OMS solution is one of the greatest disparities among vendors, but one of the greatest sources of return on investment. From order management to payments, fulfillment to customer care, Radial has over 30 years of experience enabling turnkey ecommerce for brands and retailers focused on driving a profitable customer experience. Radial has leveraged its operational expertise along with its pedigree in developing technology to offer a world-class, proprietary OMS platform known as Radial Order Management (ROM). Radial’s solutions focus on streamlining the complexity of order operations to drive a superior customer experience while maintaining profitable growth.

“Radial’s outsourced fulfillment business comprises a large portion of their revenue, and they have deep experience providing this service,” said Jerry Sheldon, Vice President of Technology, IHL Group. “The success of Radial’s core business is based on their OMS capabilities.”

The retail landscape and consumer expectations are evolving at a breakneck pace. To not just survive but thrive in the current market, businesses need to have the right technology in place to give customers what they want, when and how they want it. Radial continues to release new innovations, such as recently announced support for subscription orders, and orchestration capabilities to help brands overcome supply chain and capacity constraints, creating a competitive advantage for their clients as they focus on meeting growing consumer demands and increased expectations.

“Radial has been a leader in omnichannel technology solutions, led by its OMS product for years,” said Vikas Aron, Vice President of Omnichannel Solutions, Radial. “In 2020, Radial processed 10B+ in sales and fulfilled over 100M orders across tens of thousands of distribution centers, stores and drop-ship vendors. Our operational strength combined with technology pedigree ensures that every customer order gets the service it deserves and delivers the profitability it promised.”

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