Customer Experience, Service & Success

ResultsCX Wins Two 2024 Fortress Cybersecurity Awards

Recognition reflects company’s proactive, innovative measures to quell and prevent cyberattacks

ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, announced it achieved two 2024 Fortress Cybersecurity Awards presented by the Business Intelligence Group. As a winner in the Compliance and Incident Response categories, ResultsCX was commended for its strategic approaches and innovative solutions combatting digital risks. These achievements follow the company’s 2023 and 2022 Fortress distinctions in network security, leadership, and organizational excellence.

The Fortress Cybersecurity Awards honor the world’s leading companies and individuals at the forefront of cybersecurity innovation. Winners are selected based on their dedication to developing solutions, raising awareness, and defending against the growing threat of cyberattacks. ResultsCX was recognized for its proven ability to mitigate attacks and threats and for its forward-looking data protection and compliance efforts.

“Security lies at the heart of all ResultsCX’s operations,” said ResultsCX CEO Rajesh Subramaniam. “With a strong presence in highly regulated industries such as healthcare and a broad spectrum of utilities, we handle sensitive customer information – and digital risks are at an all-time high. To receive recognition from a reputed industry leader in cybersecurity for the third consecutive year validates our work to ensure the highest level of protection and security from threats while maintaining clients’ trust.”

Judges praised ResultsCX’s Cyber Incident Response Unit (CIRU) for setting a “new benchmark for excellence in cybersecurity incident management” with rapid response to threats, strategic protective actions, and advanced security innovations. They also acknowledged the company’s Compliance Team, citing it as a “beacon of excellence” for its collaborative approach, technical prowess, and commitment to fostering a culture of compliance – evident in ResultsCX’s many certifications and audit completions and years of maintaining the highest security rankings.

“Our CIRU and Compliance Team are committed to preventing and dissipating security threats through proactive defense efforts and robust data protection and compliance measures,” said ResultsCX Chief Transformation Officer Sanjay Venkatraman. “These safeguards have enabled us to predict and neutralize threats and comply with regulatory changes that further protect sensitive data across our global sites.”

“In today’s digital age, cybersecurity is no longer optional – it’s essential,” said Maria Jimenez, Chief Nominations Officer at the Business Intelligence Group. “We are proud to recognize ResultsCX for its innovative solutions and unwavering commitment to protecting our data and infrastructure from ever-evolving cyber threats.”

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