Customer Experience, Service & Success

Rightpoint to participate in the NRF 2023 Retail’s Big Show

Rightpoint experts will discuss how retail brands can deliver total experiences through a culture of customer-centricity.

Global experience leader Rightpoint, a Genpact company, will be participating in the NRF 2023 Retail’s Big Show in New York City January 14 – 17, 2023 to share insights into delivering experiences that drive growth by transforming how people and businesses interact with one another.

A key theme of the show is discovering ways to break through the noise, this can be done by focusing on your brand’s total experience — one that combines the customer experience, employee experience and product experience in order to promote customer and employee satisfaction and loyalty.

Come visit Rightpoint for a Frontline Workers Demonstration

Conference attendees are invited to visit Rightpoint in person at booth number 1229 on the expo floor. There they can learn more about how brands are working with Rightpoint to shape experiences that empower colleagues and engage your customers. Jesse Murray, Rightpoint’s Senior Vice President of Employee Experience, will be on hand to share his expertise in how to empower employees and harness their contributions in ways that increase their motivation and satisfaction. “The customer experience improves when brands enable their employees to thrive and make meaningful contributions,” explained Jesse Murray. “I look forward to meeting with brand managers that are keen to tap into the employee experience to drive top line growth.”

Revealed for the First Time: Walmart’s Retail Innovation Story

Attendees are invited to join Rightpoint, Walmart and Adobe to learn how the three companies joined forces to innovate Walmart’s total retail experience. This event will be held on Jan. 15, 2023 at 5:30pm at the Mercade Little Spain, located at 10 Hudson Yards, near the Javits Center. Attendees can enjoy cocktails and tapas as they listen to Walmart’s retail innovation story.

Attendance is limited. To RSVP, email Brittany Wheeler at

“People are at the center of all interactions, and they bring with them varying levels of technology knowledge. One thing every person has in common, however, is a task that they need to complete, whether that’s discovering new product options, quickly replenishing a stock, or requesting customer care. There are plenty of agencies that understand technology, but we don’t see that as enough. Brands also need experts who understand the total experience, including the Customer Experience, Employee Experience, and the Product Experience. By focusing on the Total Experience, brands are empowered to create bespoke experiences that meet every customer’s needs,” said Tom Quish, SVP of Customer Experience of Rightpoint.

Rightpoint Sponsors Nike Shoe Event at the Nike Innovation Lab

Rightpoint, along with our co-sponsors Loqate GBG and BigCommerce, invites attendees to see the power of customization at scale at a unique Nike event. Attendees will make their own custom Air Force Ones to take home. The event will be held at the Nike Innovation Lab at 650 5th Avenue on January 16.

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