RingIQ.ai has launched a new AI service to help answer patient phone calls. RingIQ.ai artificial intelligence learns individual office appointment policies, exam types, doctor’s schedules, pricing, insurance, location/driving instructions, holidays, and more. Then, RingIQ.ai answers the phone with conversational fluency, intelligence, and 24/7 availability.
Answering the phone is usually an entry-level position and a multi-tasking job that involves greeting patients, taking exam forms, directing office traffic, and processing credit cards. When the operator learns, they leave. The RingIQ.ai call assistant never leaves, continuously learns and works 24/7.
The founder, Steve Poley, became interested in optometry after making four phone calls to book an eye exam. “It shouldn’t take this much effort to schedule an appointment,” says Poley. So, he and the RingIQ.ai team built the AI call assistant to help healthcare practices answer patient calls 24/7 with fluency and intelligence.
Answer Patient Calls with AI-Power
RingIQ AI technology means no more missed calls, busy lines, long hold times, or operators who cannot answer patient questions. Artificial intelligence transforms the way a doctor’s office can engage patients. Phone calls are responded to with clear, fluent, and intelligent communication that improves the patient’s experience. RingIQ.ai can also help patients in Spanish and other languages.
Adaptive Learning
The RingIQ agent recognizes 911, urgent, appointment, and service calls and takes the appropriate action to promptly and correctly help patients. The RingIQ.ai call assistant understands office hours and can answer up to 20 simultaneous calls.
For more such updates, follow us on Google News Martech News