Customer Experience, Service & Success

SANDSIV Expands African Footprint Partnering with The CX Group

Empowering South African Enterprises with Holistic 360-Degree Customer Experience Solutions

SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, today announced the exclusive partnership with The CX Group, a leading South African consulting firm specializing in CX strategy, advisory, and implementation.

SANDSIV and The CX Group have joined forces to offer businesses across various industries like Retail, Telecoms, Hospitality, Tourism, Entertainment, IT, and Financial Services in South Africa a comprehensive 360 customer experience solution. The partnership merges The CX Group’s localized expertise and tailored services with SANDSIV’s top-notch VoC platform, empowering businesses of all sizes and levels of maturity to enhance their customer experience offerings. By utilizing sandsiv+, businesses can gain valuable insights into their customers’ needs and behaviors, ultimately leading to improved decision-making and sustainable growth.

For SANDSIV, The CX Group is the latest addition to a growing list of partnerships in Africa, which underscores the company’s commitment to the region and its potential for growth.

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Flash quotes:

“Our partnership with The CX Group is a game-changer for South African businesses seeking to transform their customer experience,” said Frank R. Warnsing, Head of Strategic Alliances & Co-Founder of SANDSIV. “By combining our sandsiv+ Voice of the Customer Platform with The CX Group’s expert CX services and consulting, we offer a range of solutions for businesses at any stage of their CX journey to achieve their goals and outperform their competitors.”

Yugesh Frylinck, Founder and CEO of The CX Group, added: “At The CX Group, we know that a world-class CXM platform is the key to providing exceptional services to our clients. After an extensive search, we found the perfect partner in the SANDSIV team. With their innovative and knowledgeable team by our side, we have the answer to all South African businesses looking to advance their CX strategies.”

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