Solvvy, the leading Conversational AI and Automation Platform for Customer Support, is pleased to announce the appointment of Charles Hicks as its new Director of Channels and Alliances. In his role, Hicks will be responsible for expanding Solvvy’s partnerships with the leading customer experience (CX), contact center and CRM platforms in the industry to further build upon Solvvy’s strong business growth.
“Charles is a consummate professional with a proven track record of building industry-leading alliance programs,” said Mahesh Ram, Solvvy’s CEO. “With Solvvy’s continued success serving more of the world’s fastest growing companies, this is an ideal time for Charles to join us and identify incremental opportunities to drive growth with the many partners in our ecosystem.”
Hicks brings to Solvvy a strong background and a proven track record in forging alliances in the SaaS, CRM, and customer experience markets. Most recently he served as General Manager at SugarCRM where he led the growth strategy and go-to-market execution of Sugar Serve, the company’s automated customer support offering. Prior to that, Hicks led Client Services for SugarCRM, overseeing the growth of the company’s professional services organization. Over his career, Hicks has built strong partnerships with leading CX companies including Zendesk, Salesforce, Amazon Connect, Talkdesk, Genesys, ServiceNow, 8X8, and others, as well as with leading VARs and System Integrators.
“I couldn’t be more excited to join Solvvy at this exciting phase in their growth,” said Hicks. “Intelligent automation and seamless integration of customer support functions across channels has become an imperative for leading businesses. I look forward to building deep strategic alliances with partners that share Solvvy’s values and focus on enabling best-in-class customer and agent experiences.”
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