Syntheia Corp., CSE – SYAI, a leading provider of conversational AI solutions for inbound telephone call management, announces it has signed its first commercial enterprise agreement with Van-Fort Ontario (“Van-Fort”) to utilize Syntheia as the front-facing agent to operate their Nunavut Help Desk initiative. Syntheia’s AI agent, AssistantNLP, will handle all inbound calls to the help desk from some 300 government staff and various stakeholders. The agreement will be effective as of February 20, 2025.
Nunavut is the largest and northernmost territory of Canada and recently the region has been the subject of numerous investments from the Canadian Federal Government to enhance infrastructure and transit through the Canadian Infrastructure Program.
“Syntheia’s enterprise platform will enhance and create efficiency and value for Van-Fort as it services the people of Nunavut”, commented Tony Di Benedetto, CEO of Syntheia. “Our partnership with Van-Fort will bring state-of-the-art conversational AI technology to the region and will assist in streamlining operations and driving efficiencies for the territory. Infrastructure projects of this scale require seamless communication, and Syntheia’s AI-driven virtual assistants provide a scalable, efficient solution that ensures stakeholders receive the information they need instantly and accurately. This partnership reinforces our commitment to transforming enterprise communication with AI and helping organizations manage complex operations more effectively.”
Syntheia’s AssistantNLP will be front-facing to approximately 300 Nunavut government staff and stakeholders and will have an elastic load model with a maximum of up to 60,000 minutes/month. The deployment will be billed on an elastic call volume basis, with a cost per minute to Van-Fort which ranges between $0.50 and $1.00 depending on the level of utilization of the service.
The Syntheia team will be working closely with Van-Fort to fully integrate the platform aiming to establish this as the first of many more joint enterprise projects that will drive innovation in the Canadian market.
“We have been evaluating AI platforms for quite some time”, commented Glen Clarke, CEO of Van-Fort. “We were very impressed with the Syntheia SaaS platform and the team at Syntheia. Our group is focused on service excellence, and we are confident that our partnership with Syntheia will further enhance our deliverables and together we will continue to drive innovation in Canada.”
Driving Innovation in Enterprise Communication
Syntheia’s AI-powered virtual assistants have been successfully deployed across various industries, handling over 1,000,000 conversations for businesses in sectors including retail, logistics, and customer service. The platform’s ability to integrate with existing enterprise systems, adapt to specific industry needs, and continuously improve through AI learning models makes it a game-changer for organizations looking to modernize their communication channels.
By adopting Syntheia’s technology, Van-Fort is positioning itself as an industry leader in leveraging AI for operational excellence, setting a benchmark for how infrastructure projects can benefit from AI-driven communication solutions.
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