SysAid has won a Bronze Stevie Award in the Customer Service Department of the Year category in the 19th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of 176 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products, services, and solution providers.
“We are honored to be recognized by the 2025 Stevie Awards as a Bronze winner for the Customer Service Department of the Year category,” said Asaf Goldstein, Director of Global Customer Care “This award is a testament to our team’s constant dedication and commitment to delivering outstanding customer service to our customers.”
SysAid’s innovative use of AI in customer service has been instrumental in earning this recognition. By harnessing the power of AI, SysAid achieved a 50% reduction in response times, a 25% decrease in repair needs, and AI contained 12% of support tickets, delivering smarter and more efficient service. The judges applauded the company’s thoughtful implementation of AI, ensuring frontline agents were trained to work alongside the technology. This balance of innovation and workforce development reinforced SysAid’s commitment to both customer experience and employee growth, setting it apart in a highly competitive field.
Stevie Awards president Maggie Miller stated, “The outstanding scores awarded to this year’s Stevie winners reflect the exceptional levels of achievement they demonstrate. We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments.”
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