Solace, the leader in powering real-time, event-driven integration for the agentic age, announced that Paul Fitzpatrick has joined the company as its new Chief Marketing and Business Development Officer. Fitzpatrick brings...
Verint®, The CX Automation Company™, announced AI business outcomes customers achieved with the recently launched Verint Genie Bot. Part of Verint Open Platform’s business analytics solutions, Verint Genie Bot is...
Gladly, the customer experience (CX) platform powering brands like Crate & Barrel, Ulta Beauty, and TUMI was named Disruptive Technology of the Year at the 2025 CCW Excellence Awards. The...
Nift, the gift platform, announced that it has partnered with Klarna, the AI-powered payments and commerce network, to further enhance and personalize the Klarna customer experience through gift offers. Under...
Lucidworks, the leader in AI-powered search and discovery solutions, announced the launch of AI App Studio™, a breakthrough capability within the Lucidworks SaaS Platform that enables businesses to create sophisticated...
Verint®, The CX Automation Company™, announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) and...
iQor CXBPO™, a global leader in customer experience business process outsourcing (BPO), announced the launch of Insights iQ™, a next-generation analytics solution powered by its infinityAiQ™ platform. Built to transform...
Talkdesk®, Inc. upended the customer experience (CX) market with the launch of Customer Experience Automation (CXA)—a new software category and platform purpose-built to automate the full complexity of modern customer journeys....
All Covered, a subsidiary of Konica Minolta and a national managed IT services provider, announced a strategic partnership with Clerk Chat, a leading two-way conversational messaging platform powered by an...
Samba TV, the global leader in AI-driven media intelligence, announced its 40-market expansion with Acxiom®, the connected data and technology foundation for the world’s leading brands and agencies. Building on...
