Forethought Announced the Launch of Voice
Forethought, the leader in agentic AI for customer support, announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform. “Agentic AI can now offer seamless customer...
Tag: customer service
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Crescendo Expands its Platform for CX with Agentic AI
Crescendo, pioneers of Augmented AI, announced that it has expanded its fully managed augmented AI platform with new agentic AI capabilities to automate more tasks and a new conversational CX...
SysAid wins 2025 Stevie Award for sales & customer service
SysAid has won a Bronze Stevie Award in the Customer Service Department of the Year category in the 19th annual Stevie Awards for Sales & Customer Service. The Stevie Awards...
Nearly 9 Out of 10 decision-makers say phone is key...
While channels like email and messaging are more prevalent, the phone remains one of the most business-critical tools available, according to a 2025 study from Forrester Consulting, commissioned by TransUnion....
Talkdesk AI Agents redefine customer engagement with automation
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, is unlocking a new era of conversational, human-like customer self-service fueled...
Inspiro Wins Gold in 2025 Stevie Awards for Sales &...
Inspiro, a global leader in digital customer experience (CX) and business process outsourcing (BPO), has been awarded the prestigious Gold Stevie® Award for its innovative Customer Experience Management Solution during the 19th...
NICE Launches CXone Mpower Orchestrator
NICE announced the launch of CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on...
Reply at NVIDIA GTC 2025: How AI Agents & Digital...
Reply, a global systems integrator and consulting firm, specialised in AI-driven solutions and intelligent systems, is taking part in NVIDIA GTC 2025, a premier conference hosted by NVIDIA that is focused...
Broadvoice Wins Stevie® Award for Best Customer Satisfaction Strategy
The Broadvoice Success Program Honored for “Fast, Friendly and Effective” Service
Impartner Wins 2025 Gold Stevie® for Excellence in Partner Experience
Impartner, the global leader in partner ecosystem management solutions, has been awarded a Gold Stevie® Award in the Relationship Management Solution category in the 19th annual Stevie Awards for Sales &...
