Customer Experience, Service & Success

Talkdesk Appoints William Welch as President and COO

Expanded Talkdesk leadership poised to accelerate growth and drive the company’s mission forward as it brings organizations worldwide a better way to deliver great customer experiences

Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, today announced the appointment of William (Bill) Welch as president and chief operating officer (COO). Welch will work closely with Talkdesk Founder and Chief Executive Officer (CEO) Tiago Paiva to accelerate the company’s growth and continue to build a world-class organization that delivers on white glove customer service, industry-best product innovation, and new and expanded customer relationships around the world.

Talkdesk remains committed to reinventing the customer experience industry and advancing our growth,” said Tiago Paiva, Founder and CEO of Talkdesk. ”With a background in scaling global organizations, Bill is the perfect fit for us to realize our vision and mission. Together, Bill, the leadership team, and the entire Talkdesk organization, will work tirelessly to bring new products and innovations to brands that want to truly change the way they engage with customers. We’re excited about the future of Talkdesk.”

Welch has extensive experience bringing a company’s vision and mission to life by operationalizing and scaling product development and innovation, customer expansion and experience, talent retention and acquisition, and strategic alliances across the globe. His proven track record of achievement at companies including Zscaler and Duo Security is grounded in a comprehensive approach to leadership that brings together employee engagement, customer and partner loyalty, and operational excellence to deliver exceptional business results. He is guided by an uncompromising value system managed to a standard set of principles, which includes nurturing a performance-driven culture.

“Over the past decade, Talkdesk has experienced an impressive growth trajectory due in large part to the company’s commitment to steady product innovation, strong leadership, and superior customer support,” said Tom Reilly, member, board of directors, Talkdesk. “We’re eager for Bill to join the Talkdesk mission. With his proven expertise in scaling world-class companies, we’re confident the Talkdesk growth and expansion plans will be further accelerated.”

“Talkdesk has long been a leader in cloud-based customer experience software, delivering better experiences and higher customer satisfaction with continuous product innovation. I’m excited and humbled to join Talkdesk, Tiago, and the leadership team to continue building and scaling a world-class organization, one customer interaction at a time,” said Bill Welch, President and COO of Talkdesk.

Talkdesk is focused on creating cloud-based software and services that radically change the way brands and customers engage. Whether through artificial intelligence, customer experience analytics, omnichannel engagement, industry-specific product portfolios or more, Talkdesk technology modernizes the contact center and allows organizations to simplify and scale their customer support.

Additional Resources:

  • Read the recent announcement on the appointment of Andrew Dobrov as Talkdesk CCO
  • Read the announcement on the appointment of Shane Evans as Talkdesk CRO
  • Read the announcement on the appointment of Jeff Haslem as Talkdesk CIO
  • Learn more about the Talkdesk executive leadership team
  • See Talkdesk named a Leader by Gartner in the 2022 Magic Quadrant for Contact
  • Center as a Service (CCaaS) and as a Customers’ Choice in the 2023 Gartner Peer Insights “Voice of the Customer” for CCaaS

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