Customer Experience, Service & Success

Talkdesk Expands to Drive Customer Experience Innovation

Appoints global head of industry product and engineering and new product management leaders to address the unique requirements of key vertical markets
customer experience services
  •  Industry experts Venkat Iyer, Rohit Madhavarapu and Scott Bright to lead focused product areas as Talkdesk enters its next decade of innovation
  • Appointments build on previous organizational announcement naming Talkdesk thought leaders for financial services and healthcare and life sciences

Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced the appointments of Venkat Iyer, Rohit Madhavarapu and Scott Bright to its product organization in new roles aimed at providing next-generation contact center tools and capabilities for industry-specific needs.

As vice president and global head of Talkdesk product and engineering, Iyer leads the company’s expansion of research and development efforts across a wide range of industry verticals. Prior to joining Talkdesk, Iyer built and led international product teams at several startup organizations and globally recognized brands including SAP, serving as vice president of the SAP Cloud for Customer Industries portfolio. Most recently, he held the position of chief product officer for Traform, where he oversaw product strategy and execution, customer success and product management.

Talkdesk vice president of product management for healthcare and life sciences Madhavarapu leads strategy and delivery of products that create seamless, personalized and connected interactions for patients and health plan members across healthcare and life sciences. Madhavarapu’s 20-year career in the healthcare field broadly spans the ecosystem and includes more than a decade at Epic leading enterprise implementations for many top U.S. healthcare systems. Most recently, Madhavarapu co-led Salesforce’s product development for its customer relationship management solution targeting healthcare and life sciences.

In his role as Talkdesk vice president of product management for financial services and insurance, Bright leads strategy and delivery of products that help financial services companies gain speed and scale to securely serve customers with greater personalization and less friction along the customer journey. With over 20 years of related industry experience, Bright previously led Visa’s security product roadmap before being promoted to global head of risk strategy. He also held various positions with increasing responsibility for financial services tech leader FIS.

“Many organizations have industry-specific requirements and operating environments,” said Charanya Kannan, chief product officer, Talkdesk. “To address some of their most pressing business needs, Talkdesk is combining deep, industry expertise with products and solutions to solve their unique challenges around customer service, sales and support. We welcome Venkat, Rohit and Scott to the Talkdesk team and look forward to their contributions in giving companies better ways to create exceptional customer experiences.”

Talkdesk has announced four industry-specific solutions in 2021, including the Talkdesk Vaccine Administration Solution, Talkdesk Digital Lending Solution, Talkdesk Small Business Lending Solution and Talkdesk Vacation Now. The company is also at the forefront of advances in artificial intelligence for contact centers and recently introduced Talkdesk AI TrainerTM, rapidly progressing toward its vision of automating 80% of customer interactions within three years.

Additional Resources:

  • Get inspired by CX industry game changers sharing their success stories and future-forward innovations. Register now to attend the Talkdesk Opentalk 2021 virtual event June 15-16
  • Read the latest Talkdesk ResearchTM reports: The Patient Experience Revolution in Healthcare and The CX Revolution in Financial Services and Insurance
  • See Talkdesk as a Leader by Gartner in the 2020 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition

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