Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, has been named to the Forbes Cloud 100 for the sixth consecutive year. Talkdesk secured the #16 position on the 2024 list among a strong roster of AI challengers and standouts in fintech, security, and vertical software.
Generative AI (GenAI) innovations added to Talkdesk CX Cloud contact center platform and Talkdesk Industry Experience Clouds, which enable enterprises worldwide to modernize their CX, contributed to Talkdesk retaining a prominent position again this year.
The Cloud 100 is the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures.
For the ninth consecutive year, the Cloud 100 reviewed submissions from hundreds of cloud startups and private companies. The Cloud 100 evaluation process involved ranking companies across four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people & culture (15%). For market leadership, the Cloud 100 enlists the help of a judging panel of public cloud company chief executive officers (CEOs) who assist in evaluating and ranking their private company peers.
Founded in 2011, Talkdesk has an impressive history of introducing new technology innovation each year to the Talkdesk CX Cloud contact center platform, with applications for customer self-service, omnichannel engagement, routing and orchestration, workforce engagement, employee collaboration, and customer experience analytics. Major innovations have included the Talkdesk Industry Experience Clouds, the industry’s only purpose-built, out-of-the-box solutions to meet the specific customer experience needs of healthcare providers, banks, insurance companies, and retailers.
Over the past year, new GenAI-powered applications have been added to support industry-specific customer self-service (Talkdesk Autopilot solutions for banking, retail, and healthcare), seamless voice and digital routing (Talkdesk Navigator), and the surfacing of customer insights within contact center data (Talkdesk Interaction Analytics™ and Talkdesk mood insights). With these innovations, businesses can use AI to achieve more autonomous, hyper-personalized, and proactive CX that ultimately increases loyalty and revenue opportunities.
The Forbes 2024 Cloud 100 and 20 Rising Stars lists are published online at www.forbes.com/cloud100. Highlights of the list appear in the August/September 2024 issue of Forbes magazine.
This year, the CEOs of The Cloud 100 and the 20 Rising Stars companies will be honored with a digital content launch, as well as at the exclusive Cloud 100 Celebration hosted by Bessemer Venture Partners, Salesforce Ventures, and Forbes. A special thank you to the event sponsors, including Amazon Web Services (AWS), Bank of America, Cooley, Deloitte, Goldman Sachs, HSBC, J.P. Morgan, Morgan Stanley, and Nasdaq.
Supporting Quotes
Tiago Paiva, chief executive officer and founder of Talkdesk, said: “Talkdesk has helped thousands of enterprises transform customer experience and reap the benefits. What sets us apart is a combination of our Talkdesk Industry Experience Clouds, which accelerate ROI faster than legacy or one-size-fits-all solutions for multiple vertical industries, and our rapid pace of continuous innovation. We are grateful to be recognized again as a Cloud 100 company by Forbes, Bessemer Venture Partners, and Salesforce Ventures.”
Alex Konrad, Forbes editor of the Cloud 100, said: “For nine years, the Forbes Cloud 100 list has recognized the leading private cloud companies in the world, from AI to work software, infrastructure to security. This year’s list is the strongest group of standouts yet, with revenue, valuations, and growth that will eventually make for historic IPOs.”
Mary D’Onofrio, partner at Bessemer Venture Partners, said: “Across nine years of data, we have yet to see as competitive of a cohort as the 2024 Cloud 100. The list value reached $820 billion this year, the highest list value in Cloud 100 history. Unsurprisingly, AI is now the highest valued category. We continue to be excited by how AI companies are scaling rapidly, transforming the cloud, and propelling the next wave of growth, driving a massive year-over-year jump in market cap of the list of over $150 billion.”
Paul Drews, managing partner at Salesforce Ventures, said: “The past year, our industry has seen a generational step forward in innovation, and with AI leading the charge, we are witnessing one of the most important platform shifts in decades. The Cloud 100 list represents the best of the best, and we’ve never been more excited about what the future holds, not only for the cloud but for the entire technology industry. We are proud of what these founders and their communities have already accomplished, and look forward to seeing how they continue to transform the industry in the future.”
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