Based on recent analysis of the North American customer experience outsourcing services industry, Frost & Sullivan recognizes TaskUs with the 2022 North America Company of the Year Award. The company helps agents remain agile and security-conscious while maintaining customer and agent engagement. It provides clients with speed, flexibility, and responsiveness when interacting with customers, helping them increase productivity, efficiency, and customer satisfaction. Its cloud-based approach differentiates TaskUs from the competition and positions it to deploy digital innovations faster and increase adaptability to clients’ infrastructure. Available in more than 30 languages, the solutions enable support across a spectrum of customers.
TaskUs transforms back-office support through a mix of human touch, automation, and artificial intelligence (AI) technology that underpin its CX offerings. The company leverages robotic process automation (RPA) and human intervention to deliver an effortless, world-class CX. It offers several security certifications and Falcon, a digital solution for fraud prevention that monitors agent activity and flags triggering events. Its policy and enforcement strategies provide clients with the capability to future-proof their businesses. The company improves agent experience and increases agility and the pace of innovation across an entire organization. The cutting-edge product suite empowers teams to enhance performance and develop stronger customer support practices.
- AutomateUs leverages process automation—full or hybrid—to eliminate monotonous tasks and maximize speed, productivity, and accuracy.
- AssistUs improves agent experience and subsequent results. It includes a CX web-based, next-best-action chatbot to provide agents suggestions..
- ConnectUs builds better management practices by automating tasks for leadership and support staff. It supports remote managers with RPA-based productivity alert systems and accurate report generation.
- Cirrus, a cloud-based global site, helps clients shift to remote work. It deploys humans and technology to enhance CX, enabling teams to leverage all the technical resources they need. It boosts performance management and increases engagement and interaction with customers.
“TaskUs reported over 30% revenue growth in 2020 to attain rapid success in the North America CX outsourcing market, multiplying its average growth five times and significantly increasing its market share to become a top fifteen provider,” said Steven Lopez, Best Practices research analyst for Frost & Sullivan.
TaskUs empowers CX teams to optimize customer satisfaction while equipping agents and managers with the solutions needed to excel at their jobs. The IdeasUs sharing portal helps leadership encourage teammates to submit innovation ideas to further improve CX operations. The Learning Experience platform delivers product, policy, and process enhancements that lower costs and drive CX initiatives; it optimizes training and reduces workflow gaps. The virtual digital experience center enables the company to co-create with sales teams and leverage continuous engagement feedback about products and services. Client services teams monitor client performance, prioritize innovation initiatives, and configure the best solutions to meet clients’ needs.
According to Sebastian Menutti, industry principal for Frost & Sullivan, “TaskUs’ next-generation solutions allow employees to improve performance and efficiency, making for an optimal, effortless, and memorable customer experience.”
Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in devising a strong growth strategy and robustly implementing it. The recipient has shown strength for innovation in products and technologies, leadership in customer value as well as speed in response to market needs. The award looks at the emerging market players in the industry and recognizes their best practices that are positioned for future growth excellence.
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.