Customer Engagement

Terazo Acquires c20y for Global Reach & Deepen Twilio Flex abilities

Strategic acquisition will support roster of international clients, provide more technical resources to ensure customer success

Terazo, a software development and managed services firm, announced today that it has acquired Berlin-based c20y, the European leader in cloud contact center integration services. The strategic acquisition will give Terazo an international presence with team members on the ground across Europe to support current and future clients.

“This is a big win for our customers, partners, and employees,” said c20y co-founder Maximilian Deuber. “The common threads between our service areas, our values, and the solutions-based approach we both take to helping our customers made this an ideal fit.”

The acquisition is also a direct investment in Terazo and c20y’s respective partnerships withTwilio ( NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, given both companies’ status as Twilio Gold Consulting Partners and c20y’s recognition as the leading contact center transformation provider in Europe, with past clients including Flixbus and xarvio, a BASF company.

“Both Terazo and c20y have deep relationships within the Twilio ecosystem,” added c20y co-founder Daniel Maier. “We have a shared focus on outcome-based solutions and building long-term relationships with our clients, much like Twilio, and the combined company will only fuel our collective growth.”

“We have a lot of respect for how Max, Daniel, and the distributed team at c20y have built their business and relationships with their clients,” said Terazo CEO Mark Wensell. “The need for Twilio Flex integrations has increased as leading organizations strive to deliver a seamless experience for their customers. Bringing this knowledgeable team together with ours will help our customers reach and exceed their Flex-related digital transformation goals faster than ever before.”

“c20y is one of our most respected and trusted Twilio services partners in Europe, and Terazo has built a great Twilio services brand in North America,” said Thomas Spiegl, vice president GermanyAustria, and Switzerland at Twilio. “We expect this combination of two Gold-level Twilio Build program partners to be in a position to deliver more effectively to our global customers. Partners like c20y and Terazo have had a huge impact in the successful deployments of Twilio Flex and other Twilio services that are changing how companies engage with their customers.”

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