Customer Experience, Service & Success

TMC Names Customer Experience Platform Winner of Two 2020 Awards

Cyara’s Automated CX Assurance Platform Recognized for Exceptional Innovation and the Ability to Improve Customer Service Technology and the Customer Experience
customer experience services

Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, today announced that TMC, a global, integrated media company, has awarded the Cyara Automated CX Assurance Platform a 2020 Communications Solutions Products of the Year Award. In addition, the Cyara Automated CX Assurance platform was also named a TMC 2020 Contact Center Technology award winner, presented by CUSTOMER magazine.

The Cyara Automated CX Assurance Platform is used by some of the world’s top brands to automate and accelerate testing of the CX they deliver, measure and optimize the quality of digital and voice channels, and then assure flawless omnichannel customer journeys from beginning to end. CX experts use Cyara’s cloud-based platform to define customer journeys that Cyara’s automated bots engage with by testing the network, applications, and even back-end data systems that power those journeys. Any issues that a customer may experience in how those journeys perform are identified so organizations can resolve them before they impact a customer.

“Ensuring the effectiveness of your communication platform, as well as your contact center technologies and solutions, to deliver an exceptional customer experience is a critical factor of any enterprise digital transformation,” said Alok Kulkarni, CEO and co-founder of Cyara. “We are thrilled for TMC’s recognition and validation of our commitment to delivering the highest level of next generation customer experience and engagement.”

In the face of rapidly changing economic circumstances, contact centers are under increased pressure. Delivered in the cloud, the Cyara Automated CX Assurance Platform is used by Contact Center IT teams as part of their ongoing testing and production monitoring of customer engagement systems and channels. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk.

“Congratulations to Cyara for being honored with a Communications Solutions Product of the Year Award, and for being awarded a 2020 CUSTOMER Magazine Contact Center Technology Award,” said Rich Tehrani, CEO, TMC. “The Cyara Automated CX Assurance Platform is truly an innovative product and is amongst the best communications products and services available on the market today. I look forward to continued excellence from Cyara in 2020 and beyond.”

For more such Updates follow us on Martech News

Previous ArticleNext Article