Customer Experience, Service & Success

Torii Wins Awards for Best Customer Support & Great Place to Work

Awards Exemplify SaaS Management Pioneer’s Commitment to Customer and Employee Success

Torii, creator of the world’s only Distributed SaaS Management Platform (SMP), today announced that it has been recognized by Built In as a Top Hybrid Company to Work For. It was also recognized by the Stevie Sales & Customer Service Awards for its outstanding customer success team. These awards exemplify why so many businesses rely on Torii for discovering, managing, and reducing the costs of their cloud applications.

According to inspirational speaker and author Simon Sinek, “Customers will never love a company, unless its employees love it first.” Research backs this sentiment. One study shows that, in companies with above average customer experience, 79% of employees report being engaged. And a meta-analysis from Gallup shows that happy and engaged employees improve business outcomes – including profitability, productivity, and customer loyalty.

“Building a company that delights our employees and our customers has always been our primary objective. To achieve success, the two must go hand in hand,” said Uri Haramati, CEO and co-founder of Torii. “Both our Customer and People teams have done an amazing job at fostering a culture of engagement, success, and customer centricity, making it a core part of our DNA. With this mentality, I know we’ll continue to attract the best talent, deliver an amazing product, and exceed customer expectations.”

A Winning Culture

With employees working across the U.S. and around the world – many from their own homes – Torii’s People team has put extra care into developing and leading programs that foster collaboration, understanding, and wellbeing for all. From local and virtual get-togethers, monthly company-wide gatherings, and wide-ranging employee resource groups, to its open-door policy and commitment to transparency, Torii is focused on creating the right culture and camaraderie among teammates – be they an ocean or a desk apart. Built In’s Best Places to Work award recognized Torii specifically for its embrace of the hybrid work era, noting Torii’s flexible work schedule and its emphasis on ensuring every team member can provide meaningful impact while showing up as their authentic self.

Top-Performing Customer Success

Like Torii’s culture, its customer success results have thrived. The team takes a consultative approach towards customer experience and views themselves as guides and advocates, helping customers define what their own version of success looks like so Torii can ensure they meet all their goals. Torii’s Customer Success team also works closely with Sales, Marketing, and Product departments to ensure company-wide commitment to customer experience. This holistic approach is why Torii was named a Customer Service Department of the Year by the Stevie Sales & Customer Service Awards, which recognizes organizations that go above and beyond for customer success.

“Your Customer Success team is the hidden hero of your company. Their impact on the business’s long-term success cannot be overstated. We’ve worked hard to build a tight-knit, high-performing group and it shows,” said Jon-Marc Patton, Chief Customer Officer at Torii.

Torii offers the only Distributed SaaS Management Platform. Unlike other tools, Torii makes it easy for customers to discover every SaaS application in their organization in real time, including those procured outside of, and unknown by, the IT organization (Shadow IT). With Torii’s advanced workflow engine, customers automate even the most complex tasks, such as SaaS licensing and contract management, spend optimization, onboarding, offboarding, application comparisons, risk evaluation, and more.

Thanks to Torii’s ability to optimize SaaS, and its focus on customer success, the company has also consistently been recognized as the top-rated SMP for customer satisfaction in G2 reports. Learn more here.

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