Customer Experience, Service & Success

Toshiba Powers Superior Customer Experience for Pittsburgh

Toshiba Technology Simplifies Day-to-Day Document Management for Bowser Automotive Employees & Customers
customer service experience

Toshiba America Business Solutions is simplifying the car buying experience for Bowser Automotive customers across the dealership’s four Pittsburgh area locations. To achieve this, Toshiba is accelerating the often daunting and time-consuming car purchasing process via its next gen e‑STUDIO multifunction printers (MFPs) and their seamless end-to-end integration within the company’s critical workflows.

The 52 e-STUDIO systems Toshiba is deploying throughout the automotive seller’s footprint are creating and facilitating diverse workflows – from sales and marketing to accounting and human resources – to fully address Bowser’s document management needs. As a result, scanning, emailing and wirelessly printing are more efficient and secure for the automotive group’s customers and staff.

“Toshiba has been an extraordinarily beneficial technology partner for our staff and customers,” says Bowser Automotive Owner Gary Bowser. “The company’s MFPs are saving us time and money by automating many of our day-to-day tasks, and more importantly, enabling us to better serve our customers.”

Driving Performance

Bowser’s workforce depends on Toshiba systems to produce the documents necessary to operate. Toshiba e-STUDIO MFPs throughout the automotive group’s Western Pennsylvania dealerships produce such essential documents as employee onboarding paperwork, marketing materials, body shop repair orders, customer car contracts and much more.

Toshiba devices also handle the sensitive and security-intensive processing of order paperwork to the state of Pennsylvania Department of Motor Vehicles and Bowser’s automobile manufacturer partners.

Bowser personnel and customers particularly appreciate the Toshiba systems’ wireless printing capability. This unique functionality enables Bowser associates and shoppers alike to print time-sensitive documents from anywhere across the automotive group’s four sites.

“Helping Bowser Automotive manage their extensive document needs more efficiently and affordably is very gratifying for us,” says Toshiba Business Solutions President Steven Sauer. “We’ll continue to closely collaborate with Gary and his team while seeking additional ways we can help them operate even more effectively.”

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