UCx Contact Center Honored for Improving Customer Service Technology and Improving the Customer Experience
TPx Communications, the premier managed services provider, announced today that TMC, a global, integrated media company, has named UCx Contact Center as a 2019 Contact Center Technology Award winner by CUSTOMER magazine.
“Congratulations to TPx Communications for being awarded a 2019 CUSTOMER Magazine Contact Center Technology Award. UCx Contact Center has been selected for demonstrating innovation, quality and unique features, which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
Released in March 2019, UCx Contact Center is an all-inclusive, cloud-based contact center solution that delivers a seamless experience for both call center agents and their customers. UCx Contact Center builds upon the core functionality of a call center to include advanced features – all in a single package that’s backed by TPx’s industry-leading commitment to service quality.
UCx Contact Center delivers a full range of advanced features in one all-inclusive package, including:
- Voice Service
- Web Portal Interface
- Customizable Call Routing
- Audio Call Backs
- Supervisor Dashboard
- Dynamic Reporting
- Call Monitoring
- Call Recording
- Outbound Dialing
- Wrap-up and Idle Codes
“We’re honored that our new UCx Contact Center was recognized with the 2019 Contact Center Technology Award,” said David Zahn, Senior Vice President Marketing at TPx. “Our team has created a comprehensive and flexible cloud-based contact center solution with the advanced features businesses need and it integrates with our UCx services enabling hybrid UCaaS/CCaaS solutions ideal for the mid-market – all in one simple bundle and at one reasonable price.”
This 14th-annual Contact Center Technology Award honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
About TPx Communications
Founded in 1998, TPx is a leading provider of UCaaS, Managed IT services and Managed Connectivity services, with approximately 30,000 customers and 53,000 customer locations across the U.S. TPx has best-in-class customer service embedded in its corporate DNA, offering guaranteed performance to all customers wherever there’s a broadband connection. TPx customers serve every business sector and include many government and not-for-profit enterprises. Throughout its history, the company has steadily executed strategically and delivered more than 16 years of uninterrupted growth over a period that has included two recessions. For more information, visit http://www.tpx.com or follow @TPxComm on Twitter.