transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; transcosmos China), its wholly-owned subsidiary, was named one of the “2021 Top 10 Recommended Customer Center Professional Outsourcing Brands in China,” under the “Customer Care & Management World (CCMWorld) 2021 Editor’s Choice; Customer Center Professional Outsourcing & BPO Recommended Brand Ranking” announced on August 24, 2021, by CCMWorld Group (Headquarters: Beijing, China; CEO: Zhao Xi; Website: http://www.ccmw.net/).
The “CCMWorld Editor’s Choice” is an annual event where brands are evaluated and awarded recommended brand status by a prestigious independent third party platform in the customer services industry. This year marks the sixth anniversary of the “CCMWorld Editor’s Choice of the Year” that began in 2016. As a barometer of the progress achieved by the customer services industry, the award is aimed at contributing to the advancement of China’s customer services and related industries, and promoting and sharing success stories achieved in the industries. After going through a three-phase process, namely information gathering, recommendation and screening, the organizing committee and the expert judge panel, which is composed of 10 experts, assessed the nominated brands based on eight criteria, namely, their business management skills, operational management skills, human resources management skills,digital business management skills, business size and coverage, brand awareness, customer value, and innovation management skills, and then finally decided the award winners.
transcosmos China has proven operational records in the contact center and BPO industries, and was named one of the “2021 Top 10 Recommended Customer Center Outsourcing Brands in China” for its success in business intelligence (BI) and digital solutions and work-from-home contact center services.
transcosmos China secures business continuity and flexibility by offering work-from-home/remote work solutions built on its cloud contact centers and cloud desktops. In addition, the company assists clients in discovering consumer insights and business opportunities by visualizing data with its BI systems, and provides clients with industry trend analysis reports and customer profiles using the “5A’s” diagnostics centered on customer experience. Furthermore, transcosmos China is working on maximizing the customer lifetime value (LTV) such as expanding customer spend.
As a global BPO services player, transcosmos will continue to help clients optimize costs and expand sales by offering high-quality, high-value operational excellence services from the customer experience perspective.
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