transcosmos inc. and transcosmos Korea, Inc. (Headquarter: Seoul, Republic of Korea; President and COO: Kwon Sang-chuel; transcosmos Korea), its subsidiary in the Republic of Korea (South Korea) have jointly launched Global E-Commerce Service, a one-stop shop service that helps South Korean businesses register and open their shops on Rakuten Ichiba, set up storefronts, create ads content plan, execute marketing initiatives, and more. The two companies have offered the service to their first client, South Korea-based bioventure company Nexmos Inc. (Headquarters: Gyeonggi-do, Republic of Korea; NEXMOS), to assist NEXMOS in selling its products to consumers in Japan via cross-border e-commerce.
The Global E-Commerce Service not only covers the entire processes required for Korean brands to open their shops on Rakuten Ichiba, i.e. completing the registration process, building online shops, planning content for brand storefronts, designing, and translating the website into Japanese, but also offers post-opening operational services including ad planning, marketing, analysis, and customer care at one-stop. Specifically, transcosmos Korea handles end-to-end operations on behalf of its clients, managing their shops on Rakuten Ichiba. The services include online shop development, customer services, logistics (warehousing, shipping, delivery, and inventory management), market research, ad planning and operations, website development (translation, product page planning and designing), and more.
As a first step, transcosmos Korea has begun offering cross-border e-commerce services for its first client NEXMOS, helping NEXMOS sell its Aptamin C, its basic skincare product developed and marketed by NEXMOS, and SELEX shampoo in Japan via cross-border e-commerce.
“We are delighted that in partnership with transcosmos Korea, we, the bioventure company NEXMOS, have made a successful Japan market entry starting with Rakuten Ichiba,” Choi geun saeng at Nexmos, Inc. said. “We are grateful to all the members of transcosmos and transcosmos Korea. We highly appreciate your continued support.”
“transcosmos has long been assisting Japanese shop owners on Rakuten Ichiba in operating their shops,” Shoko Hashimoto, Manager of Korea Business Group, Overseas Sales Strategy Department, Marketplace Business at Rakuten Group Inc., said. “Now that the company has expanded service coverage to include shop owners in South Korea, we have high hopes that many South Korean businesses with attractive products open their shops on Rakuten Ichiba which in turn enhances the appeal of the marketplace.”
transcosmos offers e-commerce support services tailored for each client based on their phase of globalization and local market strategies to help clients expand their businesses in each local market. More specifically, clients have the option to choose cross-border e-commerce services including test marketing that let them quick start a new business channel, distributor services where transcosmos acts as an importer and a seller in the local market, and e-commerce one-stop services for clients who already have an e-commerce channel in the local market. Through such services, transcosmos provides clients with end-to-end support to help them succeed in each market. With its one-stop shop cross-border e-commerce services, all clients need do is leave their products to transcosmos, then transcosmos will handle end-to-end e-commerce operational processes from opening a flagship store, shipping products into the ASEAN market, managing sales, to providing customer care.
transcosmos provides e-commerce one-stop services tailored to each client’s e-commerce business and brand strategy to 48 countries/regions around the globe including Japan, Europe and the United States, China, Taiwan, South Korea, ASEAN, India, and Latin America. With the aims of assisting clients in their branding activities and expanding sales, transcosmos will continue to provide services that best fit each local market in the rapidly changing e-commerce market.
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