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TrueDialog Announces SMS App for Salesforce Marketing Cloud Engagement

TrueDialog

TrueDialog, a leading provider of enterprise-grade SMS texting solutions, announced that in addition to its Salesforce Sales Cloud application, its Salesforce Marketing Cloud Engagement application is now available in the Salesforce AppExchange. With this update, TrueDialog now seamlessly documents SMS activity to records across the Salesforce Cloud Ecosystem.

With TrueDialog’s Salesforce Marketing Cloud, companies add SMS steps into their custom, personalized, and targeted marketing journeys. This allows for promotional campaigns, geo-targeted offers, triggered alerts, order confirmations, account updates, and more.

“Only TrueDialog provides bidirectional integration between Salesforce Marketing Cloud and other Salesforce Clouds, including Sales, Service, Commerce, and Education Clouds,” said John Wright, CEO of TrueDialog. “Our one-of-a-kind solution records text messages on all relevant Salesforce Clouds to provide continuity in communications between companies and their customers, a feature not offered by any other provider.”

Unique differentiators:

TrueDialog ensures a cohesive communication experience across Salesforce platforms. This integration empowers organizations to streamline their marketing, sales, and customer service operations effectively, enhancing their ability to engage with, meet, and exceed customer needs.

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