Ushur, the leader in secure and AI-powered Customer Experience Automation™ (CXA) today announces a strategic partnership signed with Sutherland. Sutherland is a business process transformation company whose mission is to deliver exceptionally designed and engineered experiences for customers and employees. Ushur’s experience automation platform will complement Sutherland’s experience transformation ecosystem, and the strategic partnership will enable both companies to reimagine and transform customer experience for the insurance and healthcare industries. The partnership’s goal is to automate and augment customer experience across the value chain of underwriting, servicing, and claims.
Sutherland is already innovating with digital transformation and human centered modernization solutions for the insurance, healthcare, and financial services industries. Sutherland offers critical services and capabilities modern enterprises demand as they strive to better serve their digital-native consumers and employees. Ushur’s point of view on customer experiences and automating the processes that Sutherland enables is that building customer experience automation solutions should be as easy as using them.
Bruce Holbert, VP of Partnerships at Ushur, said: “We are very excited about the new partnership with Sutherland. They bring exceptional industry and use case expertise for insurance, healthcare, and financial services. Clients will find a trusted advisor to drive the next generation of customer experiences, and Sutherland has taken this to heart as they build and resource digital engagements.”
“This partnership excites us and we know it will excite our clients! Adding the power of Ushur’s experience automation platform to our experience transformation eco-system will enable our clients to meet their customers where they are and elevate human experiences, creating a multiplier effect”, said SVP and Global Head Insurance at Sutherland Vijay Pahuja. “Digital transformation is possible when human experience leads the way. With the two organizations’ combined capabilities in insurance and healthcare experience design, technology, automation and AI, clients will gain access to tailored, reimagined solutions in service, claims and underwriting that make an appreciable difference to their customers and employees.”
Sutherland will focus on bringing Ushur across its business segments to allow quick time to value in client’s digital transformation efforts. For more information on the Ushur and Sutherland partnership, visit us here.
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