Veracity Networks, the leading all-inclusive cloud communications provider, has been named the winner of a Stevie Award for Customer Service Success in the 15th annual Stevie Awards for Sales & Customer Service.
“The effects of Covid-19 have created massive changes in our daily lives, especially in the workplace. Like many, we can feel disconnected at times. To address these ever-present changes and adjustments, we have focused on connecting and engaging with our employees, who in turn connect and engage with our customers. Through our continued focus on engagement, we have been dedicated in delivering first-class experiences and services to our customers,” said Allen Sproul, Veracity Networks VP of Customer Experience. “We are honored and humbled by this achievement. Our focus on delivering “World Class Service with a Local Touch” and staying connected with our customers has enabled Veracity to grow and thrive through this pandemic.”
Veracity Networks provides customers a consistent support model with one call resolution. Over their 18 years of service, they have implemented a 1-1-3 initiative which focuses on a proactive approach. Their customer support team reaches out to each new customer one week, one month, and three months after installation of services. By doing this, they can maintain a 9.16 out of 10 customer satisfaction rating.
“Clients need to feel wanted and one way for them to experience this, is through follow ups. The 1-1-3 initiative adopted by Veracity is unique and a highly commendable move in delivering excellent customer service. In addition, proactive solutions during the COVID-19 pandemic, allowed the business to run as usual and this certainly delights the customers.” – Statement from anonymous Stevie Award judge.
The Stevie Awards are recognized as the world’s top customer service and sales awards. They were created to recognize those in the business world for their achievements and positive contributions globally. In this year’s competition, more than 2,300 companies from 51 nations were nominated. Award winners were selected by the average scores from more than 160 professionals worldwide on nine specialized juries.