Verint®, The CX Automation Company™, announced AI business outcomes customers achieved with the recently launched Verint Genie Bot.
Part of Verint Open Platform’s business analytics solutions, Verint Genie Bot is supercharging business analyst capacity. The bot delivers critical customer experience (CX) insights to executives at unprecedented speed across customer complaints, churn, upsell opportunities and cost reduction initiatives.
Verint Genie Bot Delivers Powerful AI Business Outcomes
The AI-powered bot delivers actionable CX insights in minutes, driving millions of dollars in value to customers across industries. For example, in the first day of using Verint Genie Bot, an international financial institution uncovered the insights to optimize customer journeys, reduce costs and increase revenue by $5 million. In addition, an energy provider leveraged the bot’s insights to streamline self-service and agent workflows, opening the door to $3 million in cost reduction.
“Our latest release of Verint Genie Bot is another breakthrough in applying agentic AI to CX Automation,” said Verint’s Global Vice President, Product and Go-to-Market Strategy, Daniel Ziv. “By combining the latest generative and agentic AI capabilities, Verint Genie Bot is now proven to create unparalleled value.”
Discover how Verint Genie Bot and Verint Open Platform can unlock transformative insights and AI outcomes, now.
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