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Verint is Market Leader in Frost & Sullivan Customer Experience Report

Verint

Verint®, The CX Automation Company™, announced that it has been named the overall market leader for both growth and innovation in the Frost & Sullivan Frost Radar™: Voice of Customer (VoC) Analytics, 2024 Report.

Frost & Sullivan independently evaluated over 50 global market players, highlighting the top 13 in its Frost Radar report. The Growth Axis in the report evaluates companies based on factors like revenue and growth rates, while the Innovation Axis focuses on their research and development efforts, innovation activities and the success of these initiatives.

“Today, businesses must leverage AI to consolidate customer feedback from multiple channels and transform it into actionable insights that improve overall customer experience,” said Ankita Singh, senior industry analyst, Frost & Sullivan. “Verint’s AI-based innovations position it as the strongest provider in the VoC analytics market. The company’s ability to integrate structured and unstructured data, combined with its focus on AI-powered automation, has made it a leader in driving business outcomes that align with strategic growth objectives.”

According to the report, Verint VoC Analytics ranked highest on both the Growth Index and Innovation Index axes based on the following reasons and criteria:

“Verint’s Open Platform provides critical insights for all enterprise users including executives, analysts, IT and data scientists. The platform is powered by the most accurate and relevant customer and employee experience data feeding the latest GenAI models to deliver real AI-driven business outcomes, now,” said Jaime Meritt, Verint’s chief product officer. “Verint’s solutions uniquely empower our customers to capitalize on the power of AI to modernize traditional survey-based VoC programs.”

Visit Verint to learn more about Verint Voice of the Customer, Behavioral Data Hub and Business Analytics. To read the report, download the Voice of Customer (VoC) Analytics, 2024 Report.

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