Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that its conversational intelligence and analytics solutions powered by Verint Da Vinci™ AI have received top scores earning leadership placement in the latest Conversational Intelligence Intelliview Report by Opus Research.*
In this report, Opus Research evaluates how select solution providers enable businesses to apply speech and conversational analytics, natural language processing (NLP) and machine learning technologies in contact centers, marketing and sales acceleration efforts. Successful solutions gather and mine conversational data ingrained in call recordings, chat transcripts, and other customer interactions and produce insights that drive quantifiable ROI.
Verint is a leader in Conversational Intelligence and received top scores for native, mature resources for sophisticated speech analytics, and conversational intelligence. Verint scored highly in evaluation criteria for product completeness, business impact and vision, and was also cited for its leading capabilities supporting customer experience and employee experience initiatives.
According to Opus Research, Verint provides a comprehensive suite of conversational intelligence solutions, spanning self-service, assisted service, and interaction analytics. All part of Verint Platform, a number of Verint conversational intelligence applications are covered in the report including Interaction Analytics, Real-Time Coaching, Automated Quality Monitoring, Experience Management and Intelligent Virtual Assistant.
“Opus Research recognizes Verint as the broadest customer engagement platform, highest rated and most used conversational intelligence platform and the most open and flexible platform supporting digital and cloud transformation,” says Verint’s Daniel Ziv, vice president, go-to-market strategy. “Powered by Verint Da Vinci AI at the core of our platform, Verint’s unparalleled expertise from thousands of deployments, fuels our continuous innovation driving CX automation and helping our customers close the Engagement Capacity Gap.”