Customer Experience, Service & Success

Verint Quality Bots save Fortune 500 Brand Approx. $2 Mn automating CX

Verint Quality

Verint® (NASDAQ: VRNT), The CX Automation Company, today announced that a Fortune 500 brand deployed the Verint Quality Bots to modernize their quality program, achieving significant AI business outcomes with an estimated savings of $2 million.

The brand transitioned from a manual, time-consuming quality process to a modern streamlined quality process using the AI-powered Verint Quality Bots to evaluate agents across 100 percent of their customer interactions. The Quality Bots increased the scope and accuracy of the program while decreasing the manual effort required.

The brand reported that the deployment of the Verint Quality Bots saved approximately $2 million, equivalent to 20 full-time quality managers. As a result, managerial capacity was freed up to focus more on agent coaching to further elevate the customer experience (CX). The Verint Quality Bots also drove a 34 percent increase in agent evaluation accuracy, contributing to more accurate coaching, higher performance and higher employee satisfaction.

“With Verint Quality Bots, brands can get up and running, realizing significant ROI in 30 days,” says Verint’s David Singer, global vice president, go-to-market strategy. “We are delivering powerful automation and speed to the quality management equation. Verint’s embedded AI-powered machine learning capabilities ensure quality monitoring programs are flexible and attuned to meet the evolving requirements and expectations of organizations as well as customers across all channels.”

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