Customer Experience, Service & Success

Verint Speakers Highlight Top 2020 Trends in Customer and Workforce Engagement

February Events Explore How to Maximize the Customer Experience, and the Future of Cloud Knowledge and Workforce Management
customer experience services

Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced several events taking place this month that highlight best practices for Experience Management, Workforce Management (WFM) and Knowledge Management (KM) as well as the latest trends in Contact Center as a Service (CCaaS). Mark Smith, CEO and chief research officer, Ventana Research, and WFM analyst Sheila McGee-Smith, McGee-Smith Analytics join the lineup martech news.

Better Together: Best Practices for Combining Voice of the Customer and Operational Insights

February 6; Verint Webinar with Ventana Research

At 1 p.m. ET, Verint’s Shannon Latta, vice president, marketing and communications, and Mark Smith, CEO and chief research officer, Ventana Research, will discuss three best practices for bringing together experience and operational insights by leveraging Experience Management technology to help perfect the customer relationship.

Preparing for the Future of WFM

February 11; CRMXchange Roundtable Webinar

Verint’s Kelly Koelliker, director, content marketing, will present as part of this roundtable webinar at 1 p.m. ET. Verint will discuss how the hybrid workforce, made up of humans and bots, is a win for both customers and employees and how the latest Cloud WFM solutions can help the hybrid workforce improve service levels while keeping costs in check martech.

The Top Trends for KM for 2020

February 25; KMWorld Webinar

Verint’s John Chmaj, senior practice director, knowledge management, will present at 2 p.m. ET and will explore how the world of knowledge management continues to evolve, from the growth of cloud computing and the mobile workforce to the rise of new collaboration tools and intelligent search technologies. Attendees will discover how the top trends in KM and information discovery can make a positive impact on their organizations.

Contact Center as a Service (CCaaS) and WFO: Together or Separate?

February 27; Verint and Society of Workforce Planning Professionals (SWPP) Webinar

Verint’s Kristyn Emenecker, senior vice president, product strategy group, and Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics, LLC, will present at 2 p.m. ET. Today, more and more WFM professionals are looking for the best way to benefit from the combination of Contact Center as a Service (CCaaS) and a world-class, best-of-breed Cloud WFM solution. Join McGee-Smith as she talks through the options, the future of WFM, and the choices that will dominate the new decade.

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