Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced it is among the winners of Business Intelligence Group’s Excellence in Artificial Intelligence Awards. Verint Intelligent Virtual Assistant (IVA) was recognized in the natural language processing (NLP) product category.
The Business Intelligence awards program recognizes organizations, products and people who bring artificial intelligence (AI) to life and apply it to solve real problems.
Verint Intelligent Virtual Assistant, part of the Customer Engagement Cloud Platform, uses AI and machine learning to create a modern engagement experience. Conversational AI predicts what a customer wants, personalizes the interaction, and determines the best next action to deliver a successful outcome across both voice and digital, empowering customers and employees to quickly help themselves.
“This award acknowledges Verint’s continued commitment to AI innovation, and we’re honored to receive this recognition,” says Verint’s Tracy Malingo, general manager and global vice president, intelligent self-service. “The natural language processing component of Verint’s IVA solution supports the ability of a machine to understand and think like a human. Our capabilities in this area support a wide-range of conversational experiences that emulate the characteristics of interpersonal communication, including our latest innovation, ‘Relational Cognition,’ that enables the IVA to find connections between ideas that would otherwise not be connected in a typical system.”
Relational Cognition drives more humanlike connections and understanding in communication. It provides the ability to connect layers of understanding within the context of other related ideas. Connecting layers within the ecosystem of understanding provides both accuracy and robustness for industries that require compliant-rich business environments such as the healthcare industry, which needs sophisticated automation, as well as the ability to truly support consumers in a high-touch manner.
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