Verint®, The CX Automation Company™, announced that it earned six TrustRadius 2025 ‘Top Rated’ awards based on customer reviews. The accolades reflect outstanding customer satisfaction and outcome delivery across Verint Open Platform and AI-powered bots.
A perennial ‘Top Rated’ winner across multiple categories, Verint is recognized by customers as a winner in the 2025 awards for:
- Contact Center Software
- Conversation Intelligence
- Transcription
- Voice Recognition
- Call Center Workforce Optimization
- Workforce Management
Verint customers report stronger, faster AI business outcomes and measurable business value, supporting the TrustRadius recognition. Here are a few examples:
- Increased agent capacity: A leading telecom brand reported that over 50% of customer calls were automated, creating $10 million in increased agent capacity.
- Increased supervisor capacity: A fintech company automated 96% of quality evaluations, creating $6 million in increased supervisor capacity.
- Increased revenue per interaction: A telecommunications company increased revenue by $770 per agent per month across a workforce of 3,000 agents, resulting in $30 million in increased revenue.
- Elevated CX metrics: A bank deployed Verint Agent Copilot Bots to assist agents struggling with customer mortgage applications and reported their contact center Net Promoter Score (NPS) increased from +3 to +39.
Customer Recognition Underscores Verint’s Leadership
“Our ‘Top Rated’ awards are based entirely on customer feedback, making them one of the most credible recognitions in the tech industry,” said TrustRadius’s Chief Marketing Officer, Allyson Havener. “Verint earning a ‘Top Rated’ award in multiple categories highlights the value they deliver and the trust they’ve built with their customers. It’s clear that brands using Verint appreciate the company’s commitment to innovation and support.”
‘Top Rated’ awards are derived from verified customer input on TrustRadius, a leading B2B technology review platform and industry standard for unbiased recognition of excellent technology products. The 2025 accolades highlight the value and outcomes Verint delivers with AI-powered CX Automation, such as increasing agent and supervisor capacity, customer satisfaction scores and revenue generation.
“This recognition from TrustRadius is especially meaningful because it comes directly from our customers,” said Verint’s Chief Marketing Officer, Anna Convery. “It validates our strategy of delivering an open, AI-powered CX Automation platform that drives stronger, faster business outcomes and exceptional CX and EX innovation for our valued customers.”
Visit Verint’s vendor page on TrustRadius to learn more. To explore Verint’s award-winning solutions and learn about customer outcomes, visit Verint.
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