Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced this month’s events that focus on best practices for leveraging workforce management (WFM) in the back-office and five ways to simplify WFM in the contact center. Learn more about how to accommodate today’s employees who demand flexible schedules, meaningful work and telework options.
Want to Reduce Operations Costs While Increasing CSAT? Modernize Your Back Office
December 5; Verint webinar
Does the back-office impact customer satisfaction? Recent research conducted by Aberdeen Group shows that inefficiencies in the back-office are the second cause of customer dissatisfaction. The research also discovered a new group of savvy organizations that are modernizing their back-offices to better balance costs and service. Omer Minkara, VP and principal analyst at Aberdeen Group and Verint’s Nicole Nevulis, senior director, portfolio market strategy, will host this webinar at 11:30 a.m. ET. Martech
Attendees will hear stories from back-office leaders, identify the three building blocks to modernizing the back-office, and understand how these activities can impact the bottom line and more.
That Was Easy! 5 Ways to Simplify Your WFM
December 12; CRMXchange Webinar
Whether your contact center is big or small, on-premise or virtual, effectively managing your workforce is a huge challenge. It’s time to reimagine WFM. Verint’s Kelly Koelliker, director, content marketing, will lead this webinar at 1 p.m. ET and present new capabilities that make WFM easier than ever before including a ‘How To’ discussion on the following:
- Balance flexible schedules while meeting service levels
- Simplify WFM for employees, managers, and workforce planners
- Dramatically improve the employee experience with automation tools
Contact center agents and other employees can make the difference between customer loyalty and customer churn. Workforce engagement solutions are cloud-based tools to help simplify their jobs and deliver exceptional experiences. To learn more about Verint’s global automation and cloud customer engagement events click here.