Customer Experience, Service & Success

Verisk LightSpeed Accelerator Added to Guidewire to Transform CX

Quality data and superior workflow drive one-rate quoting in seconds
customer service experience

As the pandemic has raised consumers’ digital expectations, personal auto insurers now have an easier way to bring faster, single-step, point-of-quote experiences to many shoppers — in two minutes or less. Verisk (Nasdaq: VRSK), a leading global data analytics provider, and Guidewire, the platform Property/casualty insurers trust to engage, innovate, and grow efficiently, have added LightSpeed® Personal Auto to the Ready for Guidewire-validated accelerators available from Verisk in the Guidewire Marketplace.

This Ready for Guidewire-validated accelerator uses data resources and predictive analytics to give insurers real-time prefill data on drivers, vehicles, coverages, licensing, violations and losses. The raw data is scored for thoroughness and potential fraud to help keep more risk-appropriate quotes active in the sales funnel.

LightSpeed Personal Auto combines Verisk’s extensive data resources and groundbreaking predictive analytics, bringing key decision points further forward in the insurance underwriting workflow. Users can apply precise business rules to each transaction, and the solution is backed by Verisk’s RISK:check® Point of Sale, improving application integrity and combatting premium leakage from underwriting fraud.

LightSpeed Personal Auto offers insurers multiple benefits and efficiencies

  • Get underwriting and rating data at quote start
  • Keep more opportunities active in the sales pipeline
  • Enhance satisfaction and the buyer experience
  • Gain access to value-matched economics that help optimize acquisition costs

LightSpeed Personal Auto is configurable and designed to help insurers boost conversion rates.

“Auto insurers are striving to keep pace with buyer expectations for smooth online transactions. A typical quote can involve dozens of questions and take more time than buyers want to spend, often resulting in dissatisfaction and lost business,” said Doug Caccese, president of personal lines at ISO, a Verisk business. “This accelerator gives Guidewire customers access to a powerful Verisk tool that helps them boost efficiency, better serve customers and guard against fraud, all on a platform they already know.”

Verisk is a Premier member of the Guidewire PartnerConnect Solution program, and Guidewire is a member of Verisk Strategic Alliances. Verisk offers a wide variety of data, information, and related products and services for insurers, agents, brokers, independent adjusters and others.

The LightSpeed Personal Auto Accelerator is one of 14 accelerators available now in the Guidewire Marketplace. Through Guidewire, insurers can access a wide range of Verisk data including driving histories, claim activities, evaluations of local fire protection capabilities and insights on building code enforcement.

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