Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been awarded two Juniper Research 2023 Future Digital Awards for Telco Innovation. The Company received the Platinum award for CPaaS Provider of the Year and the Gold award for Best Conversational Commerce Solution.
The Future Digital Awards recognize challengers and disruptors and are given to companies that have made a significant contribution to their industry and are poised to make considerable market impact in the future.
“At Vonage, we are committed to partnering with our customers to create personalized, meaningful connections that drive engagement and build loyalty,” said Savinay Berry, Executive Vice President, Product & Engineering for Vonage. “With our communications APIs and conversational commerce solution, our customers are turning the notifications and transactions of the past into real-time, personal conversations across every channel, every day.”
Added Berry, “We are honored to be recognized by Juniper Research for this ongoing commitment and dedication to our customers’ success.”
Vonage Communications APIs enable businesses and developers to embed programmable video, voice chat, messaging, verification and more – into business applications and workflows, enabling them to innovate the way they engage with their customers in real time, anywhere in the world, through their preferred channels to create deeper relationships and improve customer loyalty.
With an ever-growing network of more than one million registered developers, Vonage APIs integrate emerging technology including bots, artificial intelligence, and deep data analysis into new and existing communications solutions. Vonage’s developer community tears down the barriers to entry so that any developer can reach a global audience from day one.
Vonage’s conversational commerce application, Jumper.ai, is an end-to-end solution that enables brands to create omnichannel, messaging-first customer buying experiences across popular messaging, social and web platforms such as WhatsApp, Messenger, Apple Business Chat, Instagram, Twitter, SMS, LINE, Google Ads, brand websites, and more. As social messaging becomes more important to consumers across the globe as a quick and direct way of connecting with their favorite brands, Jumper.ai helps these businesses connect with customers, turning conversations into richer AI-enabled customer experiences.