Vonage has been positioned by Gartner, in the Leaders and Visionaries quadrant of the Magic Quadrant for Contact Center as a Service, for Western Europe and North America, respectively. For the former, this denotes the third consecutive year Vonage’s NewVoiceMedia solution has been recognized as a Leader.
Gartner’s Magic Quadrants objectively depict the vendor landscape in different technology sectors. Vendors are surveyed on strict standards and those who are positioned in the Gartner Magic Quadrant fall into four significant categories: Leaders, Niche Players, Challengers, and Visionaries relying upon their “completeness of vision” and “ability to execute.”
Vonage finished its acquisition of NewVoiceMedia in October 2018 and now offers the NVM solution globally. Vonage’s NVM solution is an intelligent, multi-tenant contact center, and inside sales solution that integrates all communications channels and interactions with customers into an organization’s CRM software for full access to hard-won data. NewVoiceMedia was named a Leader in the Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe, in 2017 and 2018.
Alan Masarek, CEO of Vonage stated that “We are delighted to have achieved the position of a Leader and a Visionary in the Gartner Magic Quadrant for Contact Center as a Service for Western Europe and for North America, respectively. Vonage is the only cloud communications company to combine a contact center solution and deep CRM integrations with the full range of programmable communications used by a business’s employees and customers.”
He further added that, an integrated communications experience is significant as companies undergo digital transformation. They are helping businesses around the globe to outcompete on customer experience by bridging the conversation gap between digital and personal interactions using Vonage technology to enable more meaningful customer interactions.
Vonage integrates pure-play cloud contact center offerings with robust unified communications and programmable communications solutions to provide an end-to-end communication experience for a company’s employees and customers.