Yobi, the customer communication app for businesses designed to enhance customer relationship management (CRM) by unifying multiple communication channels, announced two new AI-powered features today. Yobi Translator and Call Sentiment Analysis will significantly help businesses supercharge their communications. With the former powering on-the-fly translation, Yobi offers customers the ability to translate English to Spanish and English to French, as well as facilitate real-time communication in various languages. This feature inspires clients and colleagues with confidence due to its ease.
With the second feature, Call Sentiment Analysis, businesses can enhance the customer service experience by improving customer satisfaction, identifying areas for improvement in conversations and ultimately, gaining more business.
Yobi aims to revolutionize business communications by providing the necessary tools to rev up their workflows. Yobi Translation enables businesses to improve communications with international customers while Call Sentiment Analysis can help them make data-driven decisions to improve their products, services and overall customer experience.
“I highly recommend the ‘Transcript’ feature on Yobi,” said Ruben Vidal of Vidal Plumbing. “It’s a great tool for helping businesses and individuals stay organized and on top of their conversations. I also love Yobi’s ‘Translate’ feature, and the best part about it is that it’s built into the app as a seamless translation tool that helps build trust and improve the overall customer experience. It’s great for businesses that deal with international customers and is easy to use. This feature helps you and your team take your customer service to the next level. Yobi is truly making a difference; we have been using the platform for a while now and it only improves. The best part is that they have a great team that really listens to their customers.”
Added Ahmed Reza, CEO and founder of Yobi: “Our AI Call Sentiment Analysis feature allows business owners to improve customer experiences from the communications had during customer conversations. Think of it as akin to a doctor’s ‘bedside manner’ when treating patients. Why should patients settle for less than the very best care? It is the same for business customers.”
“We are excited to have this feature built into the Yobi app as it provides an experience for businesses unlike any other,” he continued. “With the addition of the Yobi Translator, overcoming communication barriers with audiences from different parts of the world and team collaboration is made easy. Also, translating languages with insights from Call Sentiment Analysis allows businesses to keep the emotion of the original context and provoke the appropriate reaction and response. It enables businesses to avoid robotic-like communication, which can be stiff and unreliable. We’re thrilled that these added technologies will help us elevate the Yobi app so businesses and their customers can benefit from the best CRM experience.”
Companies are increasingly using professional computer-assisted translation (CAT) and translation management system (TMS) tools to reduce costs and improve the speed and effectiveness of translations. In addition, artificial intelligence (AI) technology is expected to be more widely adopted into translation tools – particularly machine translation tools – in 2023. This trend illustrates that chat translation will be utilized as businesses increase their dependence on online modes of communication, where overcoming a language barrier is a tremendous asset.
Furthermore, AI’s sentiment analysis is becoming more prevalent across various industries, including banking, healthcare and customer service. For example, a bank will use sentiment analysis to understand its market perception. This feature is also used in healthcare where patient feedback analysis can improve the patient experience. Overall, sentiment analysis provides valuable insights into the emotions and opinions of customers, employees and other stakeholders. As this technology continues to evolve, it will become an increasingly important tool for businesses and organizations.
Discover the latest marketing tech tools and techniques with Martech News. Follow us on MTC Podcast for new episodes and updates.