Events, Meetings & Webinars

ClearSale EVP to Host Merchant Risk Council Webinar on Fraud Ecosystem


Global risk technology solution provider, ClearSale (, is thrilled to announce that its EVP and Partner, Rafael Lourenco, will be moderating an educational webinar for the Merchant Risk Council (MRC) that offers retailers and fraud professionals a detailed view of the current fraud landscape. Titled “Mastering the Fraud Ecosystem: Your Blueprint for Unbreakable Security”, this exclusive MRC event will serve as a “fraud 201” webinar, providing industry-leading information and data on the latest fraud tactics while offering advice for fraud professionals and experienced ecommerce retailers looking to protect their customers and their businesses.

According to the MRC’s 2023 Global Payments and Fraud Report, merchants use an average of five fraud detection tools, and yet 62% are reporting an increase in first-party misuse disputes, or “friendly fraud”. However, additional friction in the purchase process creates a poor customer experience, while 41% of consumers who experience a false decline report they will never shop with a merchant again.

The MRC + ClearSale webinar serves as an opportunity for members to get a complete picture of what they face from a leader in the global fraud prevention space. In the webinar, Rafael will cover the information merchants need to know, strategies and technologies for fraud prevention, and examples from companies that drastically improved their revenue while minimizing risk. Topics covered will include:

– Rethinking the role of fraud prevention
– Understanding the fraud landscape
– Identifying vulnerabilities and best practices
– Cutting-edge fraud prevention technologies
– Case studies and examples
– Strategies for navigating the fraud and customer experience ecosystem

“Fraud has become far more than a simple attempt to stop bad actors from stealing from retailers,” said Mr. Lourenco. “Today’s fraudsters range from criminal enterprises using sophisticated AI tools to a retailer’s own customers. Without a clear understanding of what they face, merchants can chase solutions that solve one problem, such as reducing fraudulent purchases, but create others that chip away at profits and their reputation. This webinar will provide the information MRC members need to effectively balance fraud protection, profits, and the customer experience.”

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