Customer Experience, Service & Success

Customer Experience, Service & Success

SuccessKPI Wins American Business Award® for QM solution Innovation

SuccessKPI, Inc., a cloud-native, contact center customer experience platform provider and a leader of the current, 2023 Frost & Sullivan … 0
Voice Assistant
Customer Experience, Service & Success

Voice Assistant Builder PolyAI closes $50 Mn Series C

PolyAI, a leading global provider of enterprise voice assistants, has raised $50 million in a Series C round of funding. The round … 0
LivePerson
Customer Experience, Service & Success

LivePerson announces new AI capabilities, partnerships & integrations

LivePerson, the enterprise leader in digital customer conversations, announced the launch of new capabilities, partnerships, and integrations that connect and orchestrate … 0
Manhattan
Customer Experience, Service & Success

Manhattan Pioneers Use of GenAI in Supply Chain Commerce

Manhattan Associates announced Manhattan Active® Maven, a specialized Generative Artificial Intelligence (GenAI) solution built for customer service, along with Manhattan Assist, which … 0
SurveyMonkey
Customer Experience, Service & Success

SurveyMonkey expands Market Research Solutions Across All Plans

SurveyMonkey, a global leader in online surveys and forms, today announced that it has expanded access to the company’s market … 0