Customer Experience, Service & Success

Customer Experience, Service & Success

New Initiative Explores Need To Unify And Humanize CX

The critical need to simplify and unify the way companies recognize and authenticate their customers and partners across all channels … 0
Customer Experience, Service & Success

Forrester Announces Full Conference Agenda For CX EMEA 2021

Live virtual experience will bring together CX and marketing leaders to better understand consumers’ changing needs and priorities to improve … 0
Customer Experience, Service & Success

Arcules Focuses on Customer Success with the Addition of VP of CX

Arcules, the leading provider of unified, intelligent security-as-a-service solutions, today announced the appointment of Edward Hobart, CCXP, as Vice President … 0
customer service experience
Customer Experience, Service & Success

CX Leader NICE Named Global Market Share Leader

NICE (Nasdaq: NICE) today announced that it has been recognized as the Interaction Analytics market share leader, based on a 39.4 percent … 0
customer service experience
Customer Experience, Service & Success

transcosmos China named Top 10 Recommended Customer Center Brand

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; transcosmos China), its wholly-owned … 0