Despite massive investments in AI tools, new research from Front shows most B2B teams are stuck paying high “Coordination Tax,” managing disconnected customer work behind the scenes AI was supposed...
New capability accelerates response times, improves customer perception and advances Alchemer’s AI-driven feedback strategy Alchemer, a global leader in customer experience and feedback technology, today introduced AI Auto-Responder, a powerful...
Company combines modern voice AI with decades of banking and AI technology expertise to enhance customer experience and accelerate sales and collections in regulated industries; Previously announced Series A funding...
Voice AI leader appoints Chief Customer Officer and Chief Marketing Officer to scale what’s working—deeper, faster, and for more brands ready to Flip the script on customer experience Flip, the...
Upland Software, Inc. (Nasdaq: UPLD), a leader in AI-powered knowledge and content management software,today announced the official launch of Upland Second Street’s Text‑to‑Vote, a powerful new audience engagement and revenue‑driving feature. Designed for...
Convey, the engagement operating system for Utilities and regulated industries, today announced the appointment of Mitch Risner as Chief Revenue Officer. Risner will join Convey’s Executive Leadership Team and lead the company’s...
Ask NiceAI turns fragmented feedback and reviews into instant answers and ready-to-execute action plans AskNicely today announced the launch of Ask NiceAI, a conversational AI interface built directly into its customer...
Survey of frontline customer service representatives reveals AI agent coordination gaps, hidden agentic errors, and a growing need for orchestration as CX teams scale AI adoption Typewise, an enterprise-grade AI...
Following its record-breaking USD $30 million Series B funding round in 2025, the largest AI investment at the time in MENA, Lucidya, the AI-native Customer Experience Management (CXM) platform, announced...
High scores for customer satisfaction, platform performance, support, and core customer success capabilities reinforce ChurnZero’s position as a trusted choice for teams focused on retention and expansion. ChurnZero, the platform...
