Social & Relationships
Influencers
Natural Talent Hive Announces Initiative For Influencer Marketing
Kou Chaichian, founder of Natural Talent Hive and VP of Brand Partnerships at Fixated, announces a new directive aimed at enhancing … 0
Customer Experience, Service & Success
New Data Reveals Growth of Black Friday Conversational Customer Comms
New data from global communications platform Infobip shows customers prefer conversational experiences on the day of Black Friday, driven by rich channels … 0
Customer Experience, Service & Success
Freshworks Appoints Srinivasan Raghavan as Chief Product Officer
Freshworks Inc. announced Srinivasan Raghavan as its new Chief Product Officer (CPO) with over two decades of leadership experience in … 0
Customer Experience, Service & Success
Amazon Connect Puts Generative AI to Work Improving End-to-End CX
At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI enhancements for Amazon Connect, … 0
Customer Experience, Service & Success
Gen Z Wants Brands to Level Up Their AI Customer Service Game
Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction for … 0
Advocacy, Loyalty & Referrals
Refuel Agency announced the launch of Influyente
To meet growing demand for multicultural marketing expertise, Refuel Agency has launched Influyente, a new agency specializing in precision-targeted campaigns … 0
Customer Experience, Service & Success
Zilliant Leads 2024 SPARK Matrix for B2B Price Optimization & Management
Zilliant, the leader in pricing lifecycle management, has been named a technology leader in QKS Group’s 2024 SPARK Matrix™ analysis … 0
Customer Experience, Service & Success
Glance released 2025 CX Trends Report
Glance, the leader in Guided CX software, has announced the release of its annual trends report: 2025 CX Trends:AI and Human … 0
CRM
