Customer Engagement

EngageSmart announced new key addition to leadership team


EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, has appointed Dan Freund as Chief Sales Officer, Enterprise Solutions. In this role, Freund will lead sales for EngageSmart’s Enterprise Solutions, including InvoiceCloud and DonorDrive.

Freund brings more than 25 years of global experience leading commercial sales teams and fueling revenue growth for enterprise software companies. Before EngageSmart, Freund served as Chief Revenue Officer at Brightcove, a trusted leader in streaming technology. Prior to that, he was Chief Revenue Officer at Brandwatch, a data-driven digital consumer intelligence company. Much of his career in technology comes from 17 years at Oracle where he held various sales leadership roles, including heading up OracleDirect which grew from hundreds of millions in revenue to over a billion dollars in revenue with two thousand team members.

“Dan is a key addition to our leadership team and I couldn’t be more excited to welcome him to EngageSmart,” said EngageSmart President, Enterprise Solutions Kevin O’Brien. “Our sales teams are critical to our customer relationships and our success in the markets we serve, and Dan’s track record for driving growth will allow us to further our mission to simplify customer and client engagement.”

“I welcome the opportunity to help organizations across industries including utilities, tax, insurance, and fundraising, to simplify engagement and improve customer satisfaction by driving digital adoption and self-service,” said Dan Freund. “Given the company’s best-in-class SaaS solutions, stellar customer success record and incredible retention rates, it’s an exciting time to join the team and drive innovation and growth.”

Freund earned his B.S. in Marine Engineering from Massachusetts Maritime Academy and his M.S. in Management from Rensselaer Polytechnic Institute, Hartford.

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