Momentus Technologies, the global leader in venue and event management technology, announced today the appointment of Jenn Keirnan in the newly created role of Chief Customer Officer. Keirnan most recently served as Executive Vice President, Professional Services and Support. In her new expanded role, Keirnan will ensure customers gain maximum value from their Momentus SaaS solutions. She will lead the development and implementation of customer-centric strategies, focusing on enhancing the customer’s venue and event management journey, leveraging best practice insights and fostering long-term relationships.
During her time at Momentus, Keirnan has made a measurable impact in creating a customer-centric culture by implementing key strategies to improve every touchpoint in the customer journey. In her short tenure she has successfully leveraged customer data and analytics to derive actionable insights, leading to higher loyalty, retention rates, and ultimately, increased customer lifetime value. Most importantly, she has played a pivotal role in shaping the company’s strategies and operations to meet and exceed customer expectations.
Keirnan is a proven advocate and champion for customer experience. Before joining Momentus, she held leadership positions in high-growth SaaS environments at Khoros and OpenSymmetry where she demonstrated success in leading professional services and technical support divisions. Keirnan’s years of expertise in optimizing processes, mitigating risks and maintaining a focus on delivering exceptional customer experience are invaluable assets in this new role.
“At Momentus, our mission is clear – to empower our customers globally to create extraordinary moments,” said Alex Alexandrov, CEO of Momentus Technologies. “This appointment underscores our fierce commitment to our customers’ successful journey with Momentus and is a critical step in ensuring every touchpoint with Momentus exceeds expectations. I’m confident under Jenn’s continued leadership and strategic vision she will maintain our relentless focus on driving best-in-class customer experience and be instrumental in delivering our customer-centric approach.”
“Momentus is built on a set of core values and a company culture that places a significant emphasis on the success of its customers,” said Keirnan. “I’m thrilled to be building on that culture to enable a successful outcome for all customers at Momentus.”
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