Customer Engagement

Provana and BEN announced partnership

AI assistants will provide elevated experiences to customers engaging health insurance, legal and credit servicers

Brand Engagement Network (BEN), an emerging provider of personalized customer engagement AI, and Provana, a highly specialized knowledge process management provider, announced a partnership that will enable BEN’s AI assistants to be integrated with Provana’s contact center solutions. This strategic partnership aims to optimize compliance and business process management (BPM) across a variety of industries, including health insurance, personal injury, and credit servicing.

Provana, a pioneer and industry leader in the credit and collections, legal servicing, healthcare, and revenue cycle management sectors, along with BEN have begun crafting multiple use cases to deploy using the BEN conversational AI platform. This collaboration is designed to empower Provana to enhance its multi-modal strategy across various use cases, from digital AI “transfer agents” for credit servicing and personal injury law to Medicare Advantage Enrollment.

Traditional chatbots often fall short in highly regulated industries due to limited conversational skills and base knowledge. BEN’s AI assistants, paired with Provana’s unique, multi-modal approach to managing compliance and business processes will be designed to unlock advantages in productivity and performance to Provana’s global user base.

“We are excited to partner with BEN to deploy AI-driven solutions that elevate agent performance and deliver exceptional client experiences,” said Sean Clark, SVP of Partnerships Provana. “Together, we plan to leverage AI to propel the credit and collections, healthcare and legal industries forward.”

“By collaborating with Provana, we believe we are poised to develop game-changing solutions that redefine compliance and business process management operations,” said BEN Chief Executive Officer, Michael Zacharski. “Through our patented technologies, including next-generation conversational AI, BEN and Provana will seek to provide unprecedented experiences and efficiency to individuals seeking to enroll in Medicare Advantage, engage credit servicers, as well as those looking for legal services for personal injuries.”

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