Services Professionals are some of the most dedicated individuals in any corporation. By their very nature, their goals ultimately lead to attaining customer satisfaction, for both internal and external customers. Companies are dependent on services teams to succeed for reasons ranging from customer retention to strategic market growth.
However, ask other members of the leadership team what services people provide and they’ll typically focus on project delivery. What they often take for granted are all the other capabilities: hiring, methodology development, selling, negotiating, customer management and of course, finance & accounting.
If you’re looking for guidance in the professional services world, this book contains excellent tips from individuals who know firsthand the trials and tribulations of running, building, and managing a services organization. Some of the tips are humorous, others are pragmatic. NetSuite has republished this book as a commitment to the services community.
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