Customer Experience, Service & Success

Birdeye Passes $100M ARR Milestone


Birdeye, the leading SaaS company in the digital customer experience space, today announced it surpassed $100M in annual recurring revenue (ARR).

“We are delighted to have reached this momentous milestone,” said Naveen Gupta, Co-founder and CEO of Birdeye. “This accomplishment validates our team’s hard work and dedication to revolutionizing the customer experience landscape. We are grateful for the trust and confidence from our 100,000+ customers. We remain committed to delivering exceptional solutions that drive their success.”

Birdeye has been accelerating growth for the last many quarters and has recently announced industry-leading products like Birdeye Social and Birdeye Appointments that have been passionately received by businesses of all sizes. As the world pivoted to AI, Birdeye leveraged its decades-long expertise in the field to offer AI-driven experiences to its customers starting with an automated review response management offering. The company recently expanded its premier partnership with Google by launching integrations with Google Bard AI and Vertex AI. In addition, Birdeye made headlines by acquiring Cube Online (Cube), Australia’s leading customer experience company. This strategic move enables Birdeye to enhance its offerings further and expand its presence in the Asia-Pacific market and Europe. These pivotal milestones propelled Birdeye’s growth to $100M & beyond, even in a tough macro-economic environment.

“Birdeye has built a very capital-efficient business following ‘profitable growth’ as our guiding principle,” said Yang Chao, CFO of Birdeye. “With a metric-focused approach and onshore/offshore cost structure, Birdeye exceeded $100M ARR with less than $10M of cash burn since inception. The market is massive, with over 30M local businesses in the US alone, we have barely scratched the surface on who we can serve. There is huge growth potential ahead of us.”

Birdeye has consistently been recognized as the top reputation management software and one of the leading providers of AI, customer service, and marketing software by G2, a reputable software review platform. Customers like Extra Space Storage, Aspen Dental and Crumbl Cookies leverage Birdeye’s platform to offer world-class experience to their clients.

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