Customer Experience, Service & Success

Broadvoice awarded 2023 Unified Communications Excellence Award

Broadvoice UCaaS Platform Recognized for Delivering Excellence and Quality in Unified Communications Solutions

Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced that the Broadvoice b-hive UCaaS platform was named a recipient of the 2023 Unified Communications Excellence Award presented by TMC’s INTERNET TELEPHONY magazine.

The Unified Communications Excellence Awards recognize companies with exceptional unified communications solutions. Winners are selected based on client case studies demonstrating solutions that provide end-users with desired results.

Broadvoice was honored for its work with Fox River Grove School District 3. The district’s legacy communications provider offered unreliable service, outdated functionality and ineffective customer support. Broadvoice deployed the b-hive platform to connect staff, students and parents using a modern, always-on communications platform backed by award-winning customer support. The platform also offers the district much-needed functionalities such as increased mobility so individuals can communicate whenever and wherever.

“Broadvoice has far exceeded our expectations in terms of [customer service],” said Fox River School District Superintendent Sandy Ozimek. “Right from the beginning when we started working with Broadvoice, they’ve held our hand every step of the way [and] kept us informed of what was going on.”

The b-hive platform is designed for small and mid-market businesses like Fox River Grove School District 3 and combines enterprise-class cloud PBX, unified communications, collaboration and virtual call center features into one platform.

“Customer satisfaction is a direct measurement of our success here at Broadvoice, so we’re thrilled to win the UC Excellence Award for exceeding expectations with Fox River School District 3,” said Broadvoice Chief Operating Officer Herb Pyles. “We’re proud to offer unified communications solutions that are flexible and affordable for our small and mid-market customers, and we’re honored to be recognized by INTERNET TELEPHONY magazine.”

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