NiSource Inc. (NYSE: NI), one of the largest fully-regulated utility companies in the United States, is announcing the launch of chatbots and live chat technologies by its operating companies. The chatbots and live chat...
NICE (Nasdaq: NICE) today announced that TMC, a global, integrated media company, and Cloud Computing Magazine have awarded the market-leading NICE CXone cloud platform as a 2022 Cloud Computing Product of the Year. The Cloud Computing Product...
Zowie, the only AI-powered chatbot technology built specifically for eCommerce teams who want to drive sales through customer support, today announced $14 million in Series A funding led by Tiger Global Management....
For the ninth consecutive time, Tangoe, a leader in IT expense management (ITEM) and managed mobility services, has been recognized in the 2022 Gartner Magic Quadrant for Managed Mobility Services, Global....
Top Design Firms, a resource for finding creative agencies, conducted a survey among 1,003 small business owners and managers that found nearly one third small businesses (27%) still don’t have a...
OneReach.ai, creators of a market-leading platform that’s democratizing conversational AI and machine learning with flexible, no code/low code development tools, today announced that it scored highest in four out of...
Simplr was named the winner of a Bronze Stevie® Award in the Most Innovative Tech Company of the Year – Up to 2,500 Employees category in The 20th Annual American Business...
Key takeaways Datamatics provides a superior customer experience to its partners through an inherent amalgamation of the domain, digital and data. Datamatics’ propriety AXIS framework aims at ‘Creating Superior Customer...
A new thousand-person consumer survey released by Simplr today finds that, while Boomers, Gen X, Millennials, and Gen Z have different impressions of customer service chatbots, they can all agree...
Boost.ai, a global leader in conversational AI at scale for Fortune 1000 companies, today announced a major milestone for its implementation with MSU Federal Credit Union (MSUFCU) – delivering over...
