Customer Experience, Service & Success

Cognigy receives 2024 CUSTOMER Magazine Product of the Year Award

Conversational AI Leader Recognized for Exceptional Product Innovation

Cognigy, a global leader in AI-driven customer service solutions, announced that TMC, a global, integrated media company, has named Cognigy.AI as a 2024 CUSTOMER Product of the Year Award winner.

Cognigy.AI is an advanced Conversational AI platform that enables businesses to build, deploy, and manage AI-powered virtual agents and chatbots across various channels. With its intuitive visual flow editor, Cognigy.AI empowers users to create complex conversational experiences without needing extensive coding expertise. Leveraging natural language understanding (NLU), generative AI and machine learning capabilities, Cognigy.AI ensures seamless interactions between users and virtual agents 24/7, enhancing customer engagement and satisfaction.

In response to the award, Philipp Heltewig, CEO & Co-founder of Cognigy, stated, “We are proud to receive the 2024 CUSTOMER magazine Product of the Year Award. This recognition is a testament to our continued commitment to innovation and excellence in empowering enterprises with transformative AI solutions.”

Cognigy offers enterprises worldwide a fully trained, human-like, and cost-effective AI Agent Workforce for exceptional customer experiences. These enterprise-ready and scalable solutions, powered by the world’s leading Conversational AI platform, Cognigy.AI, provide next-gen customer service with human-like conversation skills, multilingual proficiency, and 24/7 omnichannel availability. Equipped with intelligent IVR, smart self-service, and agent assist functionalities, Cognigy’s AI solutions work seamlessly with existing enterprise systems, are able to learn from human agents, and enhance both customer and agent satisfaction.

The 2024 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Cognigy with a 2024 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Their solution has proven deserving of this elite status and I look forward to continued innovation from Cognigy in 2024 and beyond.”

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