Haptik today announced it has launched an Intelligent Virtual Assistant on Salesforce AppExchange, that empowers customers to handle high-peaks of service requests and queries while saving cost overheads. Enterprises can switch to a better brand experience and stay ahead of the curve using Haptik’s intelligent virtual assistant.
Integrated directly with Salesforce, Haptik’s Intelligent Virtual Assistant is currently available on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3u00000ONXqaEAH
Haptik’s Intelligent Virtual Assistant
Haptik’s 24/7 virtual assistant acts as the frontline of customer support by answering FAQs, automatically creating tickets for service requests, improving First Response time while allowing agents to focus on high-risk issues that require multiple human touchpoints. The integration also enables contextual AI to Agent Handoff that brings support agents up to speed with the issue before entering a live conversation with the customer, resulting in an enhanced resolution rate. Businesses can benefit from Haptik’s advanced NLU capabilities such as Small talk, Sentiment Analysis, Agent Routing Logic, etc, along with 100+ interactive UI elements to have engaging customer conversations.
Vice President and General Manager at Haptik, Pratyush Kukreja, said: “Integrating Haptik’s Conversational AI technology with Service Cloud will allow Enterprise businesses to level up their CX strategy by leveraging Hapitk’s AI engine to power automated and personalized customer interactions for frontline support while freeing up live agents to focus on complex issues and scale support efficiently. Additionally, the omnichannel deployment capabilities and vernacular readiness of Haptik’s Intelligent Virtual Assistant solution will help power-up customer support strategy for mature dotcoms and enterprises globally.”
“Haptik’s Intelligent Virtual Assistants is a welcome addition to AppExchange, as they power digital transformation for customers by providing enterprises with an innovative way to scale customer,” said Woodson Martin, GM of Salesforce AppExchange. “AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”
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